Shipping & Delivery

ORDER FULFILLMENT

We try our very best to ship out your order within 3-4 business days (not including weekends and holidays). Please allow additional time for transit.

Shipping rates are calculated at checkout and are based on weight.

We ship all your orders via USPS. Orders are shipped in the order they are received throughout the work week. If part of your order contains an item that is back-ordered, we may ship items separately. You will be notified via email if we do this to get prior approval.

Delivery times may be affected by weather and other events outside of our control. Once a parcel leaves our office and is scanned by USPS, we no longer have any control of the whereabouts of the package. 

You can track your orders via the tracking number provided when your order is fulfilled when you login to your account.

LOST / MISSING / STOLEN PACKAGES

If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered.

We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly in order to file a claim. You can file a claim at the post office by providing your tracking information.

After you file a claim, you will receive a claim number from USPS. E-mail us at support@mental-magie.com with your claim number and we can assist you further.

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