RETURN POLICY UPDATE
***As of 8/27/21 our return policy has been updated and we now have an easier way to process returns! Simply access our RETURNS PORTAL to initiate your return. Carefully read our policies below as many of your questions can be answered here.
Returns, Store Credit, & Refunds
For domestic orders access our RETURNS PORTAL to initiate your Return.
For Store Credit you have 5 Business Days from day your order was delivered to initiate a return.
For a Refund you have 3 Business Days from day your order was delivered to initiate a return.
Returns processed for store credit will receive 100% of the value of the returned item(s). Your store credit does not expire and can be used on anything in our shop. Returns processed as a refund to the original form of payment will incur a 10% restock/handling fee. Initial shipping fees when order was first placed is non-refundable.
A pre-paid shipping label for all domestic returns will be provided when your return request has been approved. Unless an item was received damage or we mistakenly sent the wrong item, the cost of the return shipping label will be deducted from your final store credit or refund.
Please allow 2-3 Business Days for your Return Request to be Approved. We will review return requests in the order we receive them.
Once we have approved your return request, please ship back your item(s) using the pre-paid USPS shipping label provided to you within 48 hours and simply drop off at your nearest Post Office. Your return will be trackable so you'll know as soon as we receive your return at our office!
You have 7 days from when your order was delivered to initiate a return by emailing us at firstname.lastname@example.org and including:
1. Your Name (that the order was placed with)
2. Your Order Number
3. What you are returning and reason for return, detailed reasons are really helpful for us!
Note: To process your return request faster, please email us from the SAME email account you placed your order under that is linked to your Mental Magie account.
Currently due to high rate of sellout of our products, we cannot guarantee exchanges. We recommend purchasing the size/color that you would like to exchange for and initiating a return for the original order.
All returns for store credit will receive a 100% of the value of the item(s). Once you select store credit for your return, we cannot reverse your choice if you change your mind. Your store credit is linked to your Mental Magie account and cannot be transferred, combined, or cashed out.
Please allow 3-5 Business Days for us to process your store credit when we have received your return parcel.
All returns for a refunds will be returned to the original form of payment and incur a 10% restock/handling fee.
Please allow 3-5 Business Days for us to process your refund when we have received your return parcel.
Discounts & Final Sale
Orders placed during a storewide sale or are noted as Final Sale in the product description cannot be returned for a refund or store credit or be exchanged. All vintage, accessories, lingerie, underpinnings, swimwear, body suits (leotards), some lifestyle goods (apothecary & sundries), SALE items, and items marked AS-IS are considered Final Sale.
Your Welcome code you received when you signed up for our newsletter is except and those orders are eligible for a return.